Payments

At Koru Casino, we aim to provide New Zealand players with a straightforward and secure banking experience. This page outlines the deposit and withdrawal methods available, processing times, limits, and any conditions that apply. All transactions are processed in New Zealand dollars (NZD) unless otherwise stated.

Deposits

Available Deposit Methods

You can fund your account using any of the following methods. Deposits are instant and free of any casino fees.

The minimum deposit for all methods is NZ$30. There are no fees charged by the casino for any deposit. Please note that some payment providers or your bank may apply their own transaction fees, which are outside our control.

Deposit Instructions

To make a deposit, log in to your account, navigate to the cashier section, select your preferred deposit method, enter the amount (at least NZ$30), and confirm the transaction. The funds will appear in your account instantly.

Withdrawals

Available Withdrawal Methods

Withdrawals can be made using the following methods. Processing times vary depending on the method chosen.

The minimum withdrawal amount is NZ$30. The casino does not charge any fees for withdrawals. However, please be aware that third-party fees may apply depending on your chosen method or financial institution.

Withdrawal Limits

Standard withdrawal limits apply to all players:

• Daily limit: NZ$3,200
• Monthly limit: NZ$16,000

VIP players (Silver and above) may benefit from higher limits:

• Weekly limit: up to NZ$5,500
• Monthly limit: up to NZ$22,000

Progressive jackpot winnings are exempt from these limits.

Withdrawal Process

All withdrawal requests are subject to a 72-hour pending period. This period allows us to review the request and ensure compliance with our security and responsible gaming policies. Once the pending period ends, the withdrawal is processed according to the chosen method’s processing time:

• Cryptocurrency withdrawals: 0–24 hours
• Card withdrawals (Visa/Mastercard): 1–3 business days
• Bank transfers: 3–5 business days

For your first withdrawal, an additional 24–48 hours may be required to complete the identity verification (KYC) process. This is a one-time procedure to protect your account and comply with regulatory requirements.

Identity Verification (KYC)

To comply with New Zealand gambling regulations and our own security policies, all players must complete a Know Your Customer (KYC) verification before their first withdrawal. You will be asked to provide:

• A copy of a valid government-issued photo ID (passport, driver licence, or national identity card)
• Proof of address (a recent utility bill or bank statement, dated within the last three months)
• Proof of payment method (e.g., a photo of the front of the card used for deposits, with the middle digits obscured)

Verification is typically completed within 24–48 hours. We may also request additional documentation on a case-by-case basis. Your personal information is handled securely in accordance with our Privacy Policy.

If you deposited using a prepaid voucher (such as Neosurf) or a method that does not support withdrawals, you will need to provide an alternative verified withdrawal method before any payout can be processed.

Bonus Terms and Conditions

Bonuses offered at Koru Casino are subject to specific terms and conditions. The following rules apply to all bonuses, including the welcome package and ongoing promotions. These are presented as conditions, not as a promotional offer.

Welcome Package

The welcome package is available to new players and consists of four deposit bonuses. The first deposit bonus is 100% up to NZ$3,200 plus 200 free spins. The second, third, and fourth deposits each include free spins and contribute to a total package value of up to NZ$24,000 plus 350 free spins.

Key conditions:

• Minimum deposit: NZ$30
• Promo code: KIWI
• Wagering requirement: 50x the bonus amount
• Bonus validity: 7 days from activation
• Free spins validity: 3 days from activation
• Free spins are credited on selected pokies

General Bonus Rules

• All bonuses are subject to a 50x wagering requirement unless stated otherwise.
• Only one bonus may be active at a time.
• Bets placed while a bonus is active must not exceed the maximum bet limit (if any) specified in the individual bonus terms.
• Certain deposit methods may be excluded from bonus eligibility. Please check the specific bonus terms for details.

Ongoing Promotions

In addition to the welcome package, Koru Casino offers a range of ongoing promotions for existing players:

• Daily Cashback: Cashback on net losses, credited daily.
• Weekly Cashback: Tier-based on net pokie losses: Bronze 5%, Silver 7.5%, Gold 10%.
• Weekly Reloads: Recurring reload bonuses available from the 5th deposit onward.
• Bonus Shop: Spend loyalty points on bonuses and other perks.
• Tournaments & Prize Draws: Recurring tournaments and prize draws with various prizes.

All ongoing promotions are subject to their own terms and conditions, which will be displayed at the time of opt-in. Players are encouraged to read these terms carefully before participating.

Responsible Gaming

Koru Casino is committed to promoting responsible gambling. We encourage all players to enjoy our games as a form of entertainment and to set limits on their play. If you feel that your gambling is becoming a problem, we offer several tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
• Time Limits: Set a limit on the amount of time you can spend playing each session.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account.
• Account Closure: You may close your account at any time by contacting our support team.

For further assistance, we recommend contacting the following organisations:

• Gambling Helpline New Zealand: 0800 654 655
• Problem Gambling Foundation: 0800 664 262
• Safe Manaaki: (09) 265 1999

All players must be at least 18 years old to register and play at Koru Casino. We reserve the right to verify age and identity at any point. Underage gambling is prohibited.

Security

We take the security of your personal and financial information seriously. All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Our games use audited Random Number Generators (RNGs) to ensure fair and random outcomes. We also adhere to strict KYC and anti-money laundering (AML) procedures.

Contact Us

If you have any questions about payments, bonuses, or any other aspect of our service, our customer support team is available 24/7 via live chat and email. You can also refer to our Terms & Conditions for full details on account rules and obligations.

Governing Law

These payment terms are governed by the laws of New Zealand. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Changes to This Policy

We may update this payment information from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of the site after changes are posted constitutes your acceptance of the updated terms.