Privacy Policy
This Privacy Policy explains how Koru Casino collects, uses, stores, and protects your personal information when you use our website at korucasinonz.com. We are committed to safeguarding your privacy and handling your data in accordance with New Zealand privacy laws and international standards. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect information you provide directly to us, such as when you register an account, make a deposit, request a withdrawal, or contact our support team. This includes your name, email address, date of birth, residential address, phone number, and payment details. We also collect information automatically when you use our site, including your IP address, browser type, device information, and browsing behaviour through cookies and similar technologies.
Account Registration Data
When you create an account, we require your full name, date of birth, email address, and a username. To verify your identity and comply with KYC (Know Your Customer) requirements, we may also request a copy of your government-issued ID, proof of address, and payment method verification documents.
Transaction and Gaming Data
We record details of your deposits, withdrawals, bets, and gameplay. This information is used to process transactions, administer bonuses, and ensure fair play. It also helps us detect and prevent fraud, money laundering, and other prohibited activities.
How We Use Your Information
We use your personal data for the following purposes:
- To operate and maintain your account, process deposits and withdrawals, and provide customer support.
- To verify your identity and age, ensuring you meet the legal minimum age of 18+ for gambling in New Zealand.
- To comply with legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing laws.
- To improve our services, personalise your experience, and send you service-related communications (e.g., transaction confirmations, security alerts).
- To administer bonuses, promotions, and the VIP programme according to their terms and conditions.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our marketing efforts. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings, but disabling certain cookies may affect site functionality.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for site operation, e.g., session management, security | Session / persistent |
| Analytics Cookies | Collect anonymous data on how you use the site (e.g., pages visited, time spent) | Up to 2 years |
| Preference Cookies | Remember your settings and preferences (e.g., language, region) | Up to 1 year |
| Marketing Cookies | Track your activity to deliver relevant advertisements | Up to 90 days |
For more details, please refer to our full Cookie Policy available on our website.
Data Sharing and Third Parties
We may share your personal information with trusted third-party service providers who help us operate our business, such as payment processors, identity verification services, hosting providers, and analytics platforms. These providers are contractually bound to protect your data and use it only for the purposes we specify.
We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.
Data Retention
We retain your personal data for as long as your account is active, or as needed to provide you with our services. After account closure, we may retain certain data for a period required by applicable law or for legitimate business purposes, such as fraud prevention and regulatory compliance. Typically, transaction records are kept for at least five years after closure.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal retention requirements.
- Restriction: Limit how we process your data in certain circumstances.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team. We will respond within the timeframe required by applicable law.
Security of Your Information
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data in transit, firewalls, access controls, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Responsible Gaming and Age Verification
We are committed to promoting responsible gambling. All players must be at least 18 years old to use our services. We verify age during registration and may request additional documentation. We also provide tools to help you manage your play, such as deposit limits, time limits, and self-exclusion options. For more information, please see our Responsible Gaming page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our 24/7 support team via live chat or email. We are here to help.
Governing Law
This Privacy Policy is governed by the laws of New Zealand. Any disputes arising out of or related to this policy shall be resolved in the courts of New Zealand.