Terms & Conditions

This page sets out the terms and conditions that govern your use of Koru Casino, operated by Novatrix S.R.L. under the licence of the Tobique Gaming Commission (licence number 0000002). By accessing or using the website at korucasinonz.com, you agree to be bound by these terms. Please read them carefully before registering or playing.

Acceptance of Terms

By creating an account or using any of the services on this site, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, you must not use the site. We may update these terms from time to time, and it is your responsibility to check for changes. Continued use after updates means you accept the new terms.

Eligibility and Age Restriction

You must be at least 18 years old to open an account or play at Koru Casino. It is illegal for anyone under 18 to gamble on this site. We verify the age of all players through our KYC process, and we reserve the right to suspend or close any account where we suspect underage activity. Players must also be located in a jurisdiction where online gambling is legal. It is your responsibility to confirm that your location allows it.

Account Registration

To play for real money, you need to register an account. You must provide accurate and complete information, including your full name, date of birth, and contact details. You may only hold one account per person. Any attempt to open multiple accounts may result in all accounts being closed and any winnings forfeited.

Deposits and Withdrawals

All deposits and withdrawals are processed in New Zealand dollars (NZ$). The minimum deposit is NZ$30. Deposits are instant. The following payment methods are available:

Withdrawals are subject to a pending period of up to 72 hours before approval, plus an additional 24–48 hours for the first withdrawal while KYC checks are completed. No fees are charged by the casino. Standard withdrawal limits are NZ$3,200 per day and NZ$16,000 per month, with higher limits for VIP players (up to NZ$5,500 per week and NZ$22,000 per month). Progressive jackpot wins are exempt from these limits.

Bonus Terms and Conditions

Bonuses on this site are governed by specific rules that must be followed to receive and keep any bonus funds or free spins. These rules are not a promotional offer but the conditions under which bonuses are granted. The welcome package is a four-stage offer across your first four deposits. The first deposit gives you 100% match up to NZ$3,200 plus 200 free spins, using the promo code KIWI. The total value of the package can reach up to NZ$24,000 plus 350 free spins. The minimum deposit to qualify is NZ$30. Wagering requirements are 50 times the bonus amount. Free spins are valid for 3 days after being credited. The bonus itself is valid for 7 days. While a bonus is active, the maximum bet per spin is set by the casino (if not stated, keep to a reasonable amount). Certain payment methods may be excluded from bonus eligibility. The free spins are available on selected pokies.

Game Rules and Fair Play

All games on the site use audited Random Number Generators (RNGs) to ensure fair outcomes. The platform is provided by SoftSwiss. We do not tolerate any form of cheating, including the use of bots, automated software, or collusion. Any player found to be engaging in unfair play may have their account suspended and any winnings withheld.

Responsible Gambling

We take responsible gambling seriously. We offer a range of tools to help you stay in control, including deposit limits, time limits, and self-exclusion. You can set these through your account settings or by contacting support. You can also close your account permanently at any time. For more information, see our Responsible Gaming page. If you feel you need help, organisations such as Gambling Help Online are available.

Prohibited Activities

The following activities are strictly prohibited: using the site for any illegal purpose, attempting to manipulate the RNG, using multiple accounts to claim bonuses, and any form of fraud or money laundering. We reserve the right to report any suspicious activity to relevant authorities.

Restricted Regions

Players from certain countries may not be able to register or play. It is your responsibility to check whether your location is allowed. If you are found to be in a restricted region, your account may be closed and any funds returned.

Privacy and Data

We collect personal data as part of your account registration and when you use our services. This includes your name, address, payment details, and gaming history. We use this information to process transactions, verify your identity, and provide customer support. For full details, see our Privacy Policy. We use encryption and secure servers to protect your data.

Account Suspension and Closure

We may suspend or close your account at any time if we suspect a breach of these terms, including if you provide false information, are under 18, or engage in prohibited activities. We will notify you and, where possible, return any remaining balance after deducting any fees or charges.

Limitation of Liability

To the extent permitted by law, we are not liable for any loss or damage arising from your use of the site, including but not limited to any technical issues, errors, or interruptions. You agree to indemnify us against any claims arising from your actions.

Complaints and Dispute Resolution

If you have a complaint, please contact our support team via live chat or email. We will investigate and aim to resolve it within a reasonable time. If you are not satisfied, you can refer the matter to the Tobique Gaming Commission.

Governing Law

These terms are governed by the laws of the jurisdiction under which we operate, being the Tobique Gaming Commission. Any disputes will be resolved in that jurisdiction.

By using this site, you confirm that you have read, understood, and agree to these Terms & Conditions.