Responsible Gaming

At Koru Casino, we are committed to providing a safe and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should be a form of entertainment, not a way to make money or solve financial problems. This page outlines the responsible gaming measures we have in place, the tools available to help you play within your limits, and the support organisations that can assist if gambling becomes a concern.

Our Commitment to Responsible Gaming

We take our responsibility to protect players seriously. Koru Casino operates under the licence of the Tobique Gaming Commission and follows strict guidelines to ensure fair and responsible play. Our platform uses SSL/TLS encryption to protect your data, and all games feature audited Random Number Generators (RNGs) to guarantee fairness. We also require Know Your Customer (KYC) verification before any withdrawal, which helps prevent underage gambling and fraud.

Gambling should always be a choice made for fun, not as a way to recover losses or escape stress. If you feel that gambling is affecting your life negatively, we encourage you to use the tools described below or seek help from professional support services.

Player Protection Tools

We provide a range of tools that let you control your gambling activity. These tools are available through your account settings or by contacting our 24/7 support team via live chat or email.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, you will not be able to make additional deposits until the period resets. Limits can be lowered at any time, but increases take effect only after a cooling-off period of 24 hours.

Time-Out Periods

If you need a short break from gambling, you can request a time-out for a period of 24 hours, 7 days, or 30 days. During a time-out, you will not be able to log in or play. The account will automatically reopen once the period ends.

Self-Exclusion

For players who feel they need a longer break, self-exclusion allows you to block access to your account for a minimum of six months. During self-exclusion, you cannot log in, deposit, or play. You may also request permanent account closure. To set up self-exclusion, please contact our support team. We will take all reasonable steps to prevent you from opening new accounts during the exclusion period.

Account Closure

You have the right to close your account at any time. If you wish to close your account, contact our support team. We will process your request promptly and confirm closure in writing.

Age Verification and Underage Gambling

Gambling is strictly for players aged 18 years and over. We verify the age of all players during the registration process and may request additional documents at any time. If we discover that a player is under 18, their account will be closed immediately, and any winnings will be forfeited. We also encourage parents and guardians to use internet filtering software to prevent minors from accessing gambling sites.

Recognising Problem Gambling

It is important to recognise the signs of problem gambling early. Some common indicators include:

• Spending more time or money on gambling than intended
• Chasing losses by trying to win back money lost
• Lying about gambling habits to family or friends
• Using gambling to escape from stress or problems
• Borrowing money to gamble or pay gambling debts
• Neglecting work, study, or relationships because of gambling

If you recognise any of these signs in yourself or someone you know, we urge you to seek help immediately.

Support Organisations in New Zealand

If you or someone you care about is experiencing gambling-related harm, free and confidential support is available. The following organisations can help:

These services offer counselling, support groups, and information for players and their whānau.

Bonus Terms and Conditions (Responsible Gaming Context)

All bonuses offered at Koru Casino are subject to specific terms and conditions designed to promote responsible play. For example, the welcome package of up to NZ$24,000 + 350 free spins comes with a wagering requirement of 50x the bonus amount, which must be met within 7 days. Free spins are valid for 3 days on selected pokies. The minimum deposit to qualify is NZ$30, and the promo code KIWI must be used. These rules are in place to ensure bonuses are used as intended and not as a way to gamble beyond your means.

Players are encouraged to set their own limits before claiming any bonus. If you feel a bonus is encouraging you to play more than you wish, you can opt out of future bonus offers by contacting support.

Our Responsibility to You

We are committed to maintaining a fair and transparent gaming environment. Our games are independently audited for fairness, and we publish payout percentages for all games. If you have any questions about responsible gaming or need help using the tools available, please contact our support team. We are here to help you enjoy your experience safely.

Remember, gambling is meant to be fun. If it stops being fun, it is time to take a break. Use the tools available to you, and never hesitate to reach out for support.